Furniture and Prop Hire Terms & Conditions


(a) The contract is for the hire and /or sale of equipment detailed on the contract. The parties to the contract are:

(i) the Hirer, as an individual or an organisation whose official representative will be the signatory of the contract.

(ii) No changes or additions shall be effective. Any condition not enforced or deemed invalid will not affect other condition.

(b) All equipment hired remains the property of Chilled Event Hire at all times.

(c) Where the Hirer is in breach or subject to insolvency or liquidation proceedings, Chilled Event Hire may terminate the contract and collect equipment without affecting any rights to recover monies owing or breach of contract damages.

(d) Acceptance of goods and services from us implies that you have accepted our Terms & Conditions.


(a) Hire charges will be for periods of 3 days (72 hours) or one week (7 days) or multiples, including Bank Holidays, as detailed on the hire contract.

(b) Delivery and collection will be charged at current Chilled Event Hire rates. Failed delivery and collection attempts will be charged at current rates.

(c) All outstanding payments, will be paid on demand.

(d) Deposits will be requested as security on equipment hired and will be used against any outstanding payments. Any balance due is refunded back to the original source of the funds on return of equipment in sound / clean condition.

(e) A minimum £150 non-refundable deposit payment will be required to secure & confirm your order.

(f) Any parking fines or other parking costs incurred due to inadequate provisions made by the organisers of the event for delivery and collections by Chilled Event Hire will be re-charged to the Hirer.

(g) Any equipment unavailable for inspection or collection, after a reasonable time, will be deemed to be lost and a charge will be made to the Hirer equal to the current replacement value of the equipment. The Hirer agrees to pay for all equipment loss, repair and cleaning. Hire charges will continue until full payment is made.

(h) All cancellations must be confirmed in writing at least 14 days before the hire equipment is due to go out on hire. In the event of a cancellation, the following cancellation charges will apply;

14 days or more prior to delivery – no charges payable by Hirer (with the exception of the non-refundable deposit payment)

Up to 10 days prior to delivery – 30% hire cost payable by Hirer

Up to 5 days prior to delivery – 50% hire cost payable by Hirer

Up to 72 hours prior to delivery – full hire cost payable by Hirer.

Responsibilities of The Hirer

(a) Adequate delivery and collection access will be provided by the Hirer. Any loading, unloading, set up or break down assistance provided by Chilled Event Hire is at the Hirers risk.

(b) The Hirer or his signatory will check quantities and condition of equipment on delivery and sign the contract to confirm agreement. Any damage or shortfall must be agreed, noted on the contract and signed off by both parties.

(c) The Hirer accepts full responsibility for the security and safe use of the equipment until collection or return to Chilled Event Hire.

(d) The Hirer shall return all crates and boxes supplied by Chilled Event Hire. Failure to return these items will result in a charge for their full replacement value being made to the Hirer.

(e) The Hirer agrees to insure all equipment on a full replacement basis against loss and theft. All insurance claim proceeds to be paid to Chilled Event Hire on demand.

(f) The Hirer agrees to return the equipment in the same condition as it was delivered. Failure to do so will render the Hirer liable to any cleaning/repair charges. If a safety deposit has been processed for the order the costs will be deducted from the deposit.

Responsibilities of Chilled Event Hire

(a) Agreed hire rates will be maintained for the length of the contract.

(b) Appropriate instruction on the safe use and operation of the equipment will be provided by Chilled Event Hire. Chilled Event Hire does not accept responsibility for any loss or injury caused by the use of company equipment.

(c) All powered equipment will undergo appropriate testing and inspection in accordance with relevant statutory requirements prior to commencement of hire.

(d) Whilst Chilled Event Hire will make every endeavour to supply equipment as described in the current catalogue and website, all items are offered subject to availability. Circumstances may lead to alternative products being supplied, but they will conform to the same standards.

(e) If equipment cannot be supplied on the agreed date because of circumstances beyond its reasonable control, Chilled Event Hire shall return all monies paid and not be liable to pay further compensation to the Hirer.

(f) The liability of Chilled Event Hire for any claims made by the hirer will not exceed the contract charge and does not extend to any consequential or financial loss caused by late or non-delivery, unsuitability, breakdown or lawful repossession.

Environmental Policy:

Chilled Event Hire has in place an Environmental Policy that sets out the principal and standards for the company. All staff are made aware of the policy and are required to comply with the policy. The business development director is responsible for its overall performance. The aim is for continuous improvement in environmental management and performance by employees and encourage support from suppliers and customers. Our commitments include;


– All actions comply with relevant regulations.

– All business is carried out with regard to the environment, habitats and biodiversity.

– Business operations are regularly assessed for compliance with regulation and policy.

– Environmental consideration will be taken into account in major business decisions.

– Employees are encouraged to work in an environmentally responsible manner.

– Suppliers are encouraged to supply goods and services in an environmentally responsible manner and if possible made a condition of supply.

– Provide customers with products and services that are environmentally responsible in use.


– Ensure loading, route planning and order accuracy are maintained to minimise vehicle mileages.

– All vehicles to be maintained to the highest standard in order to keep emissions and fuel consumption to a minimum.

– All vehicles to be driven in a responsible manner in order to keep emissions and fuel consumption to a minimum.